Hello FamilyBack to home

Family setup

Bring Hello Family to someone you love.

This short setup helps us understand who you love, how they like to hear from family, and the easiest way to reach you. We ask only what we need to prepare a gentle first experience for them.

Start setupAbout 3 minutes
Step 1

Your contact details

We need one reliable family contact for setup questions, setup scheduling, and account access. Your phone number helps us reach you quickly if email is missed.

Step 2

Care circle basics

These basics help us avoid a generic experience. We use them to choose the right language, timing, and first device or channel.

Step 3

What would help them feel closer?

There is no “right” answer. A simple story helps us understand what would actually matter to your family.

What does your loved one enjoy talking about?

Choose a few interests so Hello Family can make conversations feel personal — for example culture, politics, local news, sport, music, food, faith, family history, or hobbies.

Step 4

Where should family updates come from?

This is about the family side: where relatives already send messages, photos, links, plans, or reminders. We use it to decide which places Hello Family should watch or connect to first — not what device your older loved one uses.

Languages your family can use

Choose the languages relatives may use when they send stories, photos, notes, or reminders. This helps us preserve meaning instead of forcing everyone into one language.

Family apps or contact methods

Where do family updates usually start today? Pick the places your family already uses for messages, photos, plans, or quick calls.

How will your family send information to Hello Family?

Choose the kinds of updates your family is most likely to pass into Hello Family — messages, voice notes, photos, videos, links, plans, reminders, or family memories. We use this to turn real family information into gentle conversations and useful updates for your loved one.

Step 5

After you submit, we’ll contact you with the next steps to set up a 14-day trial. No payment is required, and we do not ask for a credit card.